Q: My purchase has been canceled!
A: If you tried to make a purchase, but it was canceled, then your account will not be charged.
However, the Google Play store may temporarily freeze on your card funds equal to the purchase amount. But do not worry! Soon this “freeze” will automatically disappear.
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Q: I see the message that “The central server is not responding!”, What should I do?
A: Such a message is possible in two cases
1) You do not currently have an Internet connection, check whether WiFi or data transfer is enabled
2) In fact, something happened to the server of the game, try to enter the game a little later, for example, after 30 minutes.
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Q: How can I avoid occasional purchases on the Google Play Store?
A: To avoid in-game purchases, you need to configure the Google Play Store settings.
To do this, do the following:
1. Sign in to the Google Play Store
2. Enter the “Settings” menu;
3. Find the “Personal” section and select “Use password to block purchases”;
4. Enter the password and click “Confirm”;
5. As soon as you change the settings, at any next purchase in the game you will have to enter the password.
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Q: I bought Diamonds, but I did not get them. What to do?
A: You should click the “Restore purchases” button in the diamond selling shop. After a short time, your diamonds will definitely come to you. If you have already pressed this button, but there is still no diamond – write to the support team, indicate your ID and describe the problem multiple times.
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Q: Why is there so little decor at the beginning of the game?
A: Yes, we know that the game lacks a variety of decor and we are working on it. We promise in future versions to add as many new ornaments to the farm as possible to please you and your assistants.
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Q: It would be great to add chat to the game, to communicate with other players!
A: Chat, and many other interesting things, will certainly appear in one of the updates!
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Built-in purchases and invoicing
Communication and Installation
Friends and social networks
Game process
Farming
Energy
Market and Orders
Arena of Guardians
Game Settings
Other issues
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